Differences

This shows you the differences between two versions of the page.

--- loopy_pro_faq [2022/01/10 15:35] – espiegel123
+++ loopy_pro_faq [2023/08/03 06:45] – I took all the entries from the #faq of the Discord and copied them here. psyndrome
@@ Line 1: / Line 1: @@
-====== Loopy Pro FAQ ======
+====== Loopy Pro: FAQ ======
-The Loopy Pro Road Map can be found in the [[https://loopypro.com/manual/#roadmap|Loopy Pro Manual]]
+**Where can I get help?**
+Read the manual: https://loopypro.com/manual
+Check the Wiki:  https://wiki.audiob.us/doku.php?id=loopy_pro
+Join the FB group: https://www.facebook.com/groups/loopypro
+Use the Discord search function.
+Create a new thread in Discord: #support
+Alternately contact [[mailto:michael@atastypixel.com|michael@atastypixel.com]]
-** Does Loopy Pro handle multi-out AUv3? ** Not a this time.
+**How to help fixing bugs to make Loopy Pro better and more resilient?**
+Before posting a new thread in discord #support please make sure you are using the latest stable version of Loopy Pro. Ideally attach your project file. When create a new thread be as specific as possible and include as much detail as possible, such as screenshots, sketches, or, even better, links to screen videos – this will help to reproduce the issues. With your help Loopy Pro will become better and better and more stable for everyone.
+Send crash log: [[https://loopypro.com/manual/#reporting-crashes|https://loopypro.com/manual/#reporting-crashes]]
+Alternately contact [[mailto:michael@atastypixel.com|michael@atastypixel.com]]
+If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:
+*– Does the problem still occur after rebooting iPad/iPhone and Loopy Pro?*
+*– What device and what OS version are you using? Please update both to the latest stable version.*
+*– Are any AUv3 plugins affected? If yes, which ones?*
+*– If related: what audio interface and MIDI controller do you use?*
+**Where can I add my feature requests?**
+[[https://roadmap.loopypro.com/|https://roadmap.loopypro.com/]]
+**How to join beta version access?**
+Begging for access to the beta version is not encouraged. If you have been invited as a beta tester, please use the Slack channel for any questions about the beta version.
+**Recommended when running Loopy Pro on iPad/iPhone**
+Siri could cause problems. It's best to turn it off.
+For better performance turn Wifi off or switch to airplane mode.
+**My audio interface / MIDI controller is often not identified or the connection is not stable.**
+To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem.
+Make sure your audio interface officially works with iOS/iPadOS and if available switch to "Class Compliant" mode.
+If you're using an. USB hub, make sure it has adequate power – if it has a separate DC power port or USB-C PD, use it. If you're using USB-C PD, make sure your power source provides enough watts for your iPad, USB hub, and all connected devices.
+Make sure you use high-quality cables only. USB cables that are too long can also be problematic.
+There are dozens of USB standards and each manufacturer unfortunately uses their own proprietary solutions. Therefore, make sure that you only use the official and original USB-C cable of your USB hub. If you use brand X USB-C cables and brand Y USB hubs, then it may lead to incompatibility.
+**Which USB hubs have already proven themselves for Loopy Pro?**
+There are huge differences in quality for USB hubs and users have tried quite a few different hubs and reported many problems. To avoid bad purchases and have a stable live set, we recommend the following models for stability and reliability:
+  * **Uni Union Pro +** and other models of this brand
+  * **UNISYNK 12 Port Dual Display USB-C Hub 8KPRO** and other models of this brand (currently only available for purchase in the Scandinavian countries)
+**Any recommendations for professional usage?**
+Never touch a running system. Updates can cause unforeseen problems that often cannot be fixed in time. Before you go on stage: it's best to disable internet and updates for operating system, Loopy Pro and plugins. For professional use on stage, it is recommended to have at least a second device for experiments and updates. Regularly backup your project files externally – you can use AirDrop to quickly send backups to your iPhone/iPad/MacOS. Don't forget to backup all your plugin presets and Loopy Pro global profile files.
+**Does Loopy Pro handle multi-out AUv3?**
+Not a this time.
+**Is the Loopy Pro AUv3 multi-output or multi-input?**
+Not at this time.
-** Is the Loopy Pro AUv3 multi-output or multi-input?** Not at this time.
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