====== Loopy Pro: Sending Diagnostics ======

If you are having some kinds of problems using Loopy Pro (for instance, incoming MIDI Clock or audio interface issues), you may be asked to provide a diagnostic report. To do this:

1 - Go to the the Settings app and turn on Loopy Pro's Diagnostic Mode:

{{:loopy_pro:loopy-diagnostic-mode-img_5825.jpeg?400|}}

2 - Launch Loopy Pro and perform the actions that are causing a problem.

3 - Choose Help from Loopy Pro's main menu and tap in the area shown below to generate a diagnostics email. Type an explanation of the steps you performed. And tap the send button.

{{:loopy_pro:loopypro-send-diagnostics-img_5826.jpeg?400|}}

===== Additional Actions =====

**Reporting Crashes**. If there is a crash involved in your problem, see [[https://loopypro.com/manual/#reporting-crashes|this page]] about reporting crashes.

**Sysdagnose**. In rare cases, you may be asked for an OS-generated SysDiagnose report. Instructions can be found [[https://loopypro.com/manual/#sysdiagnose|here]]. These files can be quite large. You should wait till one is requested before creating it.

{{tag>loopy_pro troubleshooting}}